Error: You must enable JavaScript to use this site. Click here for instructions on enabling JavaScript.
Forgot MyBassett Health Connection Username?
Forgot Password?
MyChart ® Epic Systems Corporation

Have an activation code?
Sign Up Now
Need an activation code?
Request one now
Need Help?
Call 1-800-BASSETT (800-227-7388)

MyBassett Health Connection Frequently Asked Questions

Enrollment Questions
What is MyBassett Health Connection?
Is there a fee to use MyBassett Health Connection?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyBassett Health Connection?
Why are certain test results not shared electronically via MyBassett Health Connection?
If some of my health information on MyBassett Health Connection is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyBassett Health Connection For My Family
Can I view a family member's health record in MyBassett Health Connection?
Can I ask questions regarding a family member from my MyBassett Health Connection account?
Can my spouse and I share one MyBassett Health Connection account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyBassett Health Connection secure?
What is your privacy policy?
I was logged out of MyBassett Health Connection, what happened?
What do I need to use MyBassett Health Connection?
My activation code does not work, what should I do?
Is my activation code my user ID?

What is MyBassett Health Connection?

MyBassett Health Connection offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyBassett Health Connection, you can use the Internet to:

Return to Top

Is there a fee to use MyBassett Health Connection?

MyBassett Health Connection is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyBassett Health Connection activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic or 1-800-BASSETT to request one.

Return to Top

Who do I contact if I have further questions?

You can call our MyBassett Health Connection Patient Support Line at 1-800-BASSETT.

Return to Top

When can I see my test results in MyBassett Health Connection?

Your test results are released to your MyBassett Health Connection account after your physician has reviewed them. This is generally within 1-12 days.

Return to Top

Why are certain test results not shared electronically via MyBassett Health Connection?

Your provider is able to determine which types of test results are able to be accessed through MyBassett Health Connection. Further, tests of a very sensitive nature are not released to MyBassett Health Connection.

Return to Top

If some of my health information on MyBassett Health Connection is not correct, what should I do?

Your MyBassett Health Connection information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyBassett Health Connection should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyBassett Health Connection?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyBassett Health Connection account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service.

Return to Top

Can I ask questions regarding a family member from my MyBassett Health Connection account?

MyBassett Health Connection offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Return to Top

Can my spouse and I share one MyBassett Health Connection account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyBassett Health Connection account.

Return to Top

I forgot my password. What should I do?

You may contact our MyBassett Health Connection Patient Support Line at 1-800-BASSETT to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at 1-800-BASSETT and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyBassett Health Connection and from the left menu, go to the Preferences section and select the appropriate option.

Return to Top

How is MyBassett Health Connection secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyBassett Health Connection uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyBassett Health Connection. Unlike conventional e-mail, all MyBassett Health Connection messaging is done while you are securely logged on to our website.

Return to Top

What is your Privacy Policy?

MyBassett Health Connection is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

Return to Top

I was logged our of MyBassett Health Connection, what happened?

We aim to protect your privacy and security of your information. While logged into MyBassett Health Connection, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyBassett Health Connection. We recommend that you log out of your MyBassett Health Connection session if you need to leave your computer for even a short period of time.

What do I need to use MyBassett Health Connection?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyBassett Health Connection Patient Support Line at 1-800-BASSETT.

Return to Top

Is my activation code my user ID?

No, your activation code is not your MyBassett Health Connection ID or password. You will use this code only once to log into MyBassett Health Connection for the first time. (The code will expire after you have used it or after 30 days). When you log into MyBassett Health Connection the first time, you will then be asked to create your own unique MyBassett Health Connection ID and password.

Return to Top